Client rights and responsibilities

Client Rights

As a client, you have the right to:

  1. Considerate, respectful, and impartial care from every doctor, staff member, and volunteer at the Veterinary Medical Center (VMC).
  2. Accurate and easily understood information about your animal’s health and VMC policies, including payment policies.
  3. If English is not your native language, if you have a physical or mental disability, or if you don’t understand something, assistance will be provided so you can make informed decisions.
  4. Know the names and positions of all staf members and students involved in the care of your animal.
  5. Receive care from properly licensed veterinarians and properly trained technicians. All clinicians, interns, and residents hold active Minnesota veterinary licenses. Students who participate in caring for animals at the medical center receive oversight from licensed veterinarians.
  6. Know your animal’s diagnosis, prognosis, treatment alternatives, and the risks and benefits of each alternative.
  7. Participate in decisions about your animal’s care.
  8. Decline treatment, and to receive a full explanation of decisions on the part of veterinarians to decline treatment.
  9. Talk in confidence with staff members and veterinarians and have your animal’s health care information protected.
  10. Fair, fast, and objective review of an complaint you have regarding the Veterinary Medical Center. 

Client Responsibilities

As a client, you are responsible for:

  1. Ensuring healthy habits in your animal, such as exercise and a healthy diet.
  2. Disclosing relevant, accurate, and complete information about your animal’s health and history.
  3. Minimizing the risk of bites, scratches, etc., and avoiding the spread of diseases by limiting you and your animal’s interactions with other animals.
  4. Using client feedback processes to address issues that may arise and clearly communicating your wants and needs.
  5. Abiding by administrative and operational procedures, including visiting hours, leashing requirements, payment, and appointment scheduling and cancellation policies.
  6. Maintaining awareness of the Veterinary Medical Center’s obligation to provide timely, equitable care to other patients.
  7. Showing respect for other clients, patients, and personnel.
  8. Working collaboratively with providers to develop and carry out agreed-upon treatment plans.
  9. Meeting financial obligations.
  10. Recognizing the reality of risks and limits of the science of veterinary medicine.